Orders are processed within 1 business day, Monday through Friday. Smaller and medium-sized items generally arrive within 1–3 business days once processed. Larger pieces — gazebos, pergolas, and oversized chests — ship via freight and typically take 3–7 business days depending on your location. A tracking link is emailed to you as soon as your order ships.

If 7 days have passed since shipment and your order still hasn't arrived, reach out to us at Contact@parosco.com.

Use the tracking link sent in your shipping confirmation email, or enter your order number directly on our Order Status page. Tracking details can take up to 48 hours to update after your package ships.

Yes — every order shipped within the U.S. qualifies for free standard shipping, with no minimum purchase required.

Not at this time. We currently ship to addresses within the United States only.

Orders placed before 11:00 PM CST on a business day (Monday–Friday) are processed that same day.

Yes. Because of their size, gazebos, pergolas, and larger chests ship through a freight carrier rather than standard parcel delivery. These typically arrive within 3–7 business days, and the freight company will reach out beforehand to schedule a delivery time.

Each order can only be shipped to a single address. If you need items sent to different locations, please place separate orders for each.

We accept Visa, Mastercard, American Express, and Discover, along with PayPal, Google Pay, and Apple Pay. Every transaction is encrypted and processed securely.

We don't currently offer installment plans or financing. Orders are paid in full at the time of checkout.

Yes. Our site runs on SSL encryption, and all payments are handled by PCI-compliant processors. We never store your card information on our own servers.

Orders can be cancelled within 4 hours of being placed, as long as they haven't already entered processing for shipment. Contact us right away at Contact@parosco.com so we can catch it in time. Once shipped, an order can no longer be cancelled, but it remains eligible for return under our 90-day policy.

Get in touch with us as soon as you can at Contact@parosco.com, and we'll do what we can to adjust the order before it leaves our warehouse.

Contact us immediately if you spot an address mistake. If the order hasn't shipped yet, we can usually fix it on our end. If it's already on its way, we'll need it returned to us before we can reship it to the correct address.

If a carrier marks your package undeliverable and sends it back to us, we'll be in touch to either arrange a second delivery attempt or process a complete refund — whichever you prefer.

Your satisfaction matters to us, and if something about your order isn't right, we want to fix it. Both defective and non-defective items can be returned within 90 days of delivery. Just email Contact@parosco.com to start the process. Our full Refund and Returns Policy page has all the details.

If the item is damaged, defective, or not what you ordered, we cover the return shipping in full and send you a prepaid label at no cost. For returns due to a change of mind, we also provide a free prepaid shipping label. In either case, once we've received and inspected the item, you'll get a complete refund with no restocking fee, issued within 7 business days.

After we receive and inspect your returned item — typically within 72 hours — your refund is issued within 7 business days. This includes your original shipping charges, and we never deduct a restocking fee.

Email us at Contact@parosco.com and our team will walk you through exchanging your item for a different one.

Send us a photo along with your order number at Contact@parosco.com. There's no need to ship the damaged item back; we'll send a free replacement. If a replacement isn't available, we'll offer a full refund or help you choose an alternative product.

We're sorry for the inconvenience — email Contact@parosco.com with your order number and a brief description of the problem. We'll cover the cost of sending the correct item and provide a return label if one is needed.

We don't provide assembly services directly, but every product ships with detailed step-by-step instructions, and our support team is happy to help if you run into questions while putting it together.

Yes, all of our products include complete assembly instructions in the box. If anything is unclear, our team is available to walk you through it.

Yes. Every item sold through parosco.com is backed by the manufacturer's original warranty. Coverage length and terms vary by brand and product, so check the listing for specifics, or visit our Warranty Replacement page for more information.

In general, manufacturer warranties cover defects in materials or workmanship and mechanical failures that occur under normal residential use. They typically don't cover damage from misuse, improper assembly, unauthorized alterations, or everyday wear and tear.

Email Contact@parosco.com with your order number, your name, a description of the issue, and photos or video if you have them. We'll coordinate with the manufacturer to get your claim resolved as quickly as possible.

We don't sell individual replacement parts ourselves, but if your item is still under warranty, the manufacturer may be able to send parts directly to you. Reach out to Contact@parosco.com and we'll help set that up.

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Screenshot the error and send it to Contact@parosco.com. Our team will look into it and get it sorted as soon as possible.